It’s very important to us that our customers are happy with their purchase. In the interests of conducting our business in a fair and just manner, The Collector has developed a policy to guide our behaviour in the course of our relationship with you, our customers. This policy sets out the terms and conditions of sale to which our customers are consenting by virtue of their accessing and use of The Collector website. 

The Collector accepts payment by direct deposit or Paypal, using the secure services of Paypal and SecurePay. All prices listed are in Australian dollars, and are inclusive of 10% GST.
After you have selected the item or items you wish to purchase, proceed to the checkout where you will be invited either to checkout as a guest, register your details or log in if you have registered your details previously. When you submit your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order. 


Shipping within Australia is calculated per purchase using Australia Post, registered post only, TNT Express or other movers depending on the nature and size of the item/s. A signature is required at the point of delivery for all parcels sent via registered post. Please note that orders placed will be processed within 2 business day.

If you have not received your order within 7 business days of its dispatch from The Collector please advise us in writing so that we can investigate its whereabouts and resolve the issue.

Returns and exchange
If you are dissatisfied with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
In the situation where the item you receive is faulty or not what you ordered, you may apply for a refund or exchange. Provided The Collector is satisfied that an error was made in consignment of the item purchased or that a fault has occurred prior to the item being delivered to you, The Collector will pay the shipping costs for returning the faulty or incorrect item to The Collector and for dispatching the replacement item to you.
In the case of refunds, please allow 3-5 business days for the refund to be processed.
When sending returned items to The Collector we advise you use registered post because The Collector does not take responsibility for the loss of items being returned and this may result in us being unable to process your application for refund or exchange. In considering any application for refund or exchange The Collector reserves the right to inspect returned items upon receipt.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to The Collector for exchange must be intact and in saleable condition.
While The Collector strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
The Collector does not provide warranties of any kind on any of its products or on any information provided on The Collector website. Many of the items available at 
The Collector are antique and may have slight flaws and imperfections which are, in our humble opinion, part of their charm and value as pieces that have their own unique story to tell. We endeavour through our descriptions and stock images to ensure that our customers are aware of any flaws and imperfections in the items they may wish to purchase. If you have any queries in relation to a specific piece listed for sale online which may have imperfections, please contact us for further information at kate@thecollectordesign.com
Neither The Collector, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
The Collector reserves the right to update the terms and conditions set out herein without notice.